Privacy Policy Commitment Statement
Your privacy is important to us and we are dedicated to protecting your personal data at every step.
Introduction to Our Privacy Approach
We understand that your personal information matters. This privacy policy outlines how we collect, use, and protect your data in compliance with Malaysia’s Personal Data Protection Act (PDPA) and other relevant laws. Please read this policy to understand your rights and our responsibilities.
By using our website, you agree to the collection and processing of your information as described. Our commitment is to clarity, ensuring you can make informed choices about your personal data at every stage of your experience with us.
What Information We Collect
We gather both directly provided data and automatically collected technical information when you interact with our service. Details may include contact information, preferences, or device-related data to support functionality.
Information You Provide Directly
- • Contact details such as your name and email address
- • Feedback or messages you choose to send us directly
- • Preferences regarding language or content interaction
- • Account registration details when you sign up
- • Participation in surveys or user research activities
Information Collected Automatically
- • IP address and device type used for site access
- • Browser type, operating system, and time zone settings
- • Browsing actions and usage patterns on our website
- • Cookies and similar technologies for analytics
- • Referral links or sources that led you to our service
How We Use Your Information
We process your information only for necessary purposes such as service provision, personalization, and operational improvement. All use complies with current regulations and respects your choices.
- • To deliver and maintain website functionality
- • To personalise your experience on our platform
- • To respond to customer support requests or feedback
- • To monitor, analyse, and enhance service performance
- • To manage your account preferences securely
- • To send updates and important announcements
- • To comply with legal and regulatory obligations
Our Data Commitment: Your privacy matters. We promise to uphold high standards in protecting data, with measures for security, transparency, and respect for your informed choices throughout.
When We Share Your Data
We do not sell your personal data. Sharing occurs only with trusted service providers or legal authorities and is always guided by necessity and legal duty.
Service Providers Involved
Our partners assist in IT, analytics, and customer support, accessing data only as necessary for services under strict confidentiality agreements.
Legal Requirements and Compliance
Data may be disclosed to fulfil legal duties, respond to lawful requests, or address security issues as permitted by law.
Aggregated Data and Analytics
We use anonymous data to generate statistics and reports that help us improve service quality without identifying users.
Your Privacy Rights Explained
You have rights to access, update, erase, or restrict processing of your data. We are committed to supporting your privacy rights in line with applicable laws.
- • The right to access your personal information
- • The right to request data correction if inaccurate
- • The right to ask for erasure of your data
- • The right to portability of your information
- • The right to object to certain processing activities
- • The right to restrict processing in some situations
To exercise your rights or if you have questions, please contact us using the details below. We address requests promptly and transparently.
Measures for Safeguarding Data
We protect your data using technical and organizational means to guard against loss, misuse, or unauthorized changes and access.
Technical Safeguards Implemented
- • Encryption protocols for sensitive information
- • Regular site and software security updates
- • Access logs and monitoring for suspicious activity
- • Secure user authentication processes
Organizational Safeguards in Place
- • Staff training on privacy protocols
- • Restricted access based on job responsibilities
- • Regular audits to review policy adherence
- • Clear incident response strategies
Retention and Deletion of Data
We retain personal information as required for operations, compliance, and improvement of our services, only as long as necessary for each stated purpose.
- • Account data—retained as long as account is active
- • Interaction data held for analysis and feature updates
- • Support queries and feedback stored for reference
- • Transaction records kept for regulatory compliance
- • Marketing preferences maintained until revoked
Upon request, data may be deleted unless retention is required.
International Data Transfers Policy
If data is transferred outside Malaysia, we ensure it is protected by safeguards meeting regulatory requirements for international transfers.
- • Standard contractual clauses, where applicable
- • Verification of recipient's protection measures
- • Transfers limited to essential service operations
- • Regular review of international transfer procedures
Cookies and Tracking Practices
We use cookies for site operation, analytics, and personalization. Consent is managed transparently through accessible settings and disclaimers.
Different Types of Cookies Used
- • Necessary for core site features and services
- • Monitor website performance and user activity
- • Store language and content personalization preferences
- • Enable enhanced features and user choices
You may manage your cookie choices at any time in your browser settings.
Updates to Our Privacy Policy
We review and update our policy regularly to meet changing legal and operational requirements. All major changes are communicated promptly.
- • Website announcements for key policy updates
- • Direct user notifications if changes are significant
- • Continued service use indicates acceptance
- • Timely compliance with regulatory updates
Revisit this policy for latest information on changes.
How to Reach Us With Questions
Contact us for any privacy-related queries or rights requests.
Sartivelo
Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia
Phone: +6014-208 4679
Email: content@sartivelo.sbs
Last updated on January 2, 2026
Effective date: January 2, 2026